The Virtual BDC

Strengthen Your Campaigns with Superior Inbound and Outbound Call Applications

DMEautomotive's Customer Interaction Center (CIC), which fully supports the Virtual BDC (VBDC), provides dealers the ability to enhance their campaigns with call programs that are proven to boost campaign performance.

Improve your customers' experience and keep them coming back!

• Inbound appointment setting
• Inbound overflow/backstop call handling
• Outbound sales & service calls
• Timely and accurate web-based reporting
• Innovative voice logging technology with real-time call recordings
• Recorded calls available in real-time for review
• Set more appointments and establish more hot leads
• ...and so much more!

Using the most current VoIP and telephony technologies, our flexible inbound live answer process ensures that all incoming calls are answered - 24 hours a day, 7 days a week. We also handle outbound call campaigns using our predictive dialing system to maximize contact rates.

All calls incorporate our interactive and reciprocal conversations, not impersonal scripts. Plus, our continuous quality control management and voice logging technology means dealers can rest assured that all calls will be professional and courteous. The VBDC also guarantees DNC call compliance and gives access to real-time reports and dashboard metrics via our Red Rocket Technologies Platform. 

With over 15 years of experience and 99% of our call center's business being automotive, we know how to talk to your customers.

Contact us to learn how DMEautomotive takes a scientific approach to growing business and retaining customers.