Automotive CRM - The Customer Interaction Center (CIC)

DMEautomotive’s Customer Interaction Center is one of the premier automotive call center providers for the automotive industry. Showcasing the latest automotive CRM hardware, software and reporting capabilities, the DMEautomotive Customer Interaction Center provides exceptional service directly to every customer your business interacts with and plays a starring role in your overall automotive marketing service.

The CIC ADVANTAGE

• Targeted Recruiting
• Consistent Training and Certification
• Manpower Scheduling
• Routing to Best Resources
• Ongoing Quality Management
• Real-Time Reporting and Recording

Inbound Calling
Live Answer, Backstop, Overflow Calls

• Receive any quantity or type of inbound calls with our advanced call answering solutions
• We collect customer information and complete numerous customer transactions including - appointment setting, requests, transfers, messages and other operator functions
• Put your customers at ease with customized scripts or conversational based campaigns
• Ensure immediate response and follow-up 24/7 with overflow call handling
• Receive email notifications and audio recordings
• We're integrated with leading 3rd party software applications for efficient appointment setting and scheduling

Outbound Calling
Predictive Dialing System

• Maximize contact rates with automated, multi-line dialing processes using "best time to call" business logic
• Create customizable calling campaigns that meet your business goals
• Set more appointments with integrated leading 3rd party software applications
• Perform customer surveys
• Track results
  • Timely and accurate web-based reporting
  • Password protected
  • Innovative voice logging technology with real-time call recordings
  • Industry standard Adobe© PDF© and Microsoft© Excel© reports

Contact us to learn how DMEautomotive takes a scientific approach to growing business and retaining customers.

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