THE VIRTUAL BDC
Learn More About our Dealership Solutions.
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Automotive Call Center
The CIC: Capabilities & Quality Assurance
Our Attention to Detail, Quality, and Compliance Put Us Ahead of the Rest
To ensure the quality and integrity of our automotive call programs, we use quality assurance processes designed to guarantee excellence. Superior customer service skills are at the core of our Automotive Call Center training programs and are emphasized throughout the curriculum and reinforced daily.
- Over 10 years of experience in automotive call center management
- Comprehensive training curriculum for all call agents
- All call agents continuously monitored to evaluate performance
Best-in-Class CRM Capabilities
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Predictive Dialing
Internal BDC’s “manually dial” and have to deal with mis-dials, busy signals, answering machines, and no-contacts. With Predictive Dialing technology, the CIC is capable of dialing 100k calls per day.
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Email & Online Chat Management
We can now manage your email and online chat campaigns, as well as text messaging campaigns, the same way we manage your phone campaigns.
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Automatic Call Distribution
The ability to answer calls immediately by playing a personalized greeting and bypassing ring tones allows us to take control of the call as soon as it comes in.
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Intelligent Skill Based Routing
Calls are automatically distributed to agents with the highest skill set for that particular campaign.
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Real-time Reporting & Call Recording
Want to hear what's going on? Listen to your calls and view real-time reports online.
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100% Open System
Which includes full access to SQL and .NET web code and allows us to easily automate and integrate with custom code.
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A Capacity to Handle Your Business
We can handle...
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OC3 155 Megabits per second
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21 Outbound T1’s, 22 Inbound T1’s
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875,000 names per month
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3.75 million dials per month
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4,000 inbound calls per hour
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Data in the Cloud
Multi-location back-up facilities combined with a centralized "cloud" architecture of data redundancy allows for...
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24/7 availability regardless of natural disaster
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Reduced application development costs
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Simplified disaster recovery plans keep the CIC up and running no matter what
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