Outbound Calls - Service

1st Appointment The Most Important Call You Can Make For many dealers, the first service appointment is the most critical way to secure a future service customer. Using custom and personable scripting, our VBDC agents will contact your recent sales customers to set this important first appointment. We will then forward a notification and a recording of the call to your dealership. Set more of the critical "first appointments" by contacting recent sales customers We establish effective call logic by using DMS RDR data We're integrated with leading 3rd party service appointment setting applications for efficient appointment setting and scheduling Enjoy custom scripting with basic pricing options

Lost Customer Survey Find Out Why They Left This important call campaign contacts inactive customers to identify ownership status and determine reasons for customer defection. This is one of the hardest customer segments to bring back into your dealership, which is why our VBDC agents will often offer an incentive to set an appointment. VBDC agents make numerous attempts to set appointments or create hot leads We establish effective call logic by using DMS RDR data Set more appointments Provide immediate feedback to customer questions and concerns

Declined Services Follow Up They Already Know They Need Additional Service, Encourage Them to Get it Done Now We create new service opportunities by using declined service customer data. Our VBDC team will re-establish contact with the customer, get valuable feedback about the customer's experience and help motivate them to return for the additional services they need done. Increase your chance of getting this valuable service business by re-establishing contact with declined service customers Set more appointments and establish more hot leads Provide immediate feedback to customer questions and concerns Incentivize a return to the dealership

Service Report Card

Ensure Your Service Customers Receive the Highest Quality Customer Experience

We survey your service customers within 24 hours of an event to ensure a quality customer experience. Our VBDC agents will record valuable feedback to allow your dealership to improve future communication and service.

• Follow-up with customer within 24 hours of service
• Provide immediate feedback to customer questions and concerns
• Ensure you're providing the best service process and customer experience possible

Service CSI Follow Up Don't Guess at How Satisfied Your Sales Customers Are - Ask Them! It's critical to follow up with service customers within 24 hours after service to validate satisfaction levels. We use a proven combination of open-ended conversations and controlled questions to collect the most useful customer feedback. Custom scripting allows us to easily capture the most useful customer feedback Provide immediate feedback to any unhappy customers at a critical time in their customer lifecycle Collect leads that you may not have otherwise known about

We Help You Track Customer Responses

• Timely and accurate web-based reporting
• Innovative voice logging technology with real-time call recordings
• Industry standard Adobe© PDF© and Microsoft© Excel© reports