Outbound Calls - Sales

Equity/Buy Back Campaigns

When It's Time for Your Customers to Buy a New Car, We'll Bring them Back In.

This unique survey call is designed to validate vehicle ownership and customer satisfaction. We then encourage customers to schedule an appraisal appointment with your dealership's sales manager.

• We automatically target the right customers with logic that pulls the right DMS data
• Re-establish contact with customers and learn about their car experience
• Incentivize a return to the dealership
• Set more appointments
• Provide immediate feedback to any unhappy customers at a critical time in their customer lifecycle

Unsold Prospects

This call campaign contacts inactive customers to identify their ownership status and determine reasons for customer defection. Our agents can offer incentives to set an appointment and will then schedule it and capture current information.

• Contact customers from showroom control lists within 24 hours of event
• Schedule more appointments with management
• Improve customer experience through customer surveys
• Make the most of your CRM "unsold prospect" data
• Incentivize a return to the dealership
• Increase your chances for future sales by capturing more customer information

Internet Lead Follow Up

Never Miss an Interested Lead!

Our VBDC agents call incoming internet leads from your dealership's website, or any lead source using the ADF format, to set appointments and ensure prompt follow up. Our VBDC will capture their information and immediately forward it to you so that you never miss an interested lead.

• Never miss an opportunity by capturing relevant prospect information and requests
• Ensure prompt follow-up with internet prospects
• Ensure accuracy by electronically loading lead data into dialers
• Set more appointments
• We'll follow-up with your leads within 48 - 72 hours to ensure a positive prospect experience

Sales CSI Follow Up

Don't Guess at How Satisfied Your Sales Customers Are - Ask Them!

It's critical to follow up with Sales customers within 24 hours after an event to validate satisfaction levels. We use a proven combination of open-ended conversations and controlled questions to collect the most useful customer feedback. Our VBDC agents can also handle inbound return CSI calls and surveys.

• Custom scripting allows us to easily capture the most useful customer feedback
• Provide immediate feedback to any unhappy customers at a critical time in their customer lifecycle
• Collect leads that you may not have otherwise known about