Inbound Calls - Backstop Call Handling

Never Miss Another Call!

Nothing frustrates customers more than calling a dealership only to have their call go unanswered or be put on hold forever. With Backstop Call Handling, our VBDC agents will answer inbound calls according to your schedule; managing calls that come in outside of business hours and when your operators are busy. We answer with a dealership-specific greeting, capture customer data, schedule appointments and forward leads to your dealership.

Guaranteed 24/7 availability for calls and follow-up Ensure no calls are missed. We'll answer after a dealer-determined number of rings. Set more appointments and capture more customer feedback Custom scripting allows us to easily capture and update customer information We'll help you handle your new influx of leads by: Forwarding lead requests via email to your dealership for follow up Sending PDFs of customer responses Sending you an audio recording of the call

Provide immediate feedback to any unhappy customers - turn a potentially lost customer into a customer for life!

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