Service Helpdesk – MultiPoint, OwnerCare, WelcomePoint, Appointments
Hours of Operation
  1. Mon – Fri, 5:00 am to 6:00 pm MST
  2. Sat, 6:00 am to 11:00 am MST
Live Remote Support: Remote Support Link
Titling Helpdesk – Titling and Registration, Nationwide Auto Titling, Electronic Titling, Electronic Liens, Temp Tags
Hours of Operation
  1. Mon – Fri, 6:00 am to 6:00 pm MST
  2. Sat, 7:00 am to 5:00 pm MST
Marketing Helpdesk – Journey, OnDemand, Targeted Digital Marketing, RetentionPoint, MasterCall, AfterMarket Journey, Driver Connect, Loyalty
Hours of Operation
  1. Mon - Fri 8:00 am to 9:00 pm EST
Hours of Operation
  1. M-F 8:00 am to 9:00 pm EST
  2. Sat. 8:00 am to 5:00 pm EST

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Shop Flag Notifier 1.0

 The Shop Flag Notifier provides visual and audio notifications triggered by changes to shop flags. Ideal for parts departments wanting notifications for parts-related flag changes.

Once minimized, it runs as a small icon in the bottom right-hand side of your computer’s taskbar. Right-clicking the icon will allow you to change the application’s settings or exit the application. Configurable options include selecting only the flags for which you want notifications, the sound the notification plays when it pops up, and the length of time for which the notification stays on your screen.

Downloading Instructions

Click on the Download link to download and install Shop Flag Notifier. Once the installation completes, a shortcut to launch the application will exist on your computer’s desktop as well as in the Start Menu. When the application is launched the user will be presented with the settings screen. At that point, select your shop, select the flags you want to receive notifications for, then set any additional options as desired. Once the settings are saved, the application will minimize and run in your computer’s system tray (bottom right-hand side). Double-click the icon to open the settings dialog, or right-click the icon for other options.


AutoPoint’s ShopWatch technology is tightly integrated with the Appointment system. ShopWatch is designed to take shop efficiency to a whole new level, which results in fewer carryovers, improved CSI, and increased customer retention.

Many unhappy customers come from dealerships who can't deliver the vehicle at the promised time due to accidental overbookings. Which is why properly loading your incoming work into the shop is so important. AutoPoint's strategic shop-loading algorithm automatically takes into account the number of technicians, their work hours, and your shop's technician efficiency while also accounting for your average walk-in traffic and daily upsells. You'll never have to worry about overselling or underselling any given workday.

ShopWatch technology allows your appointment-setting staff, including advisors, BDC members, and appointment coordinators, to visualize how full each workday and week is at a glance, ensuring your shop's load is properly scheduled to fit its true capacity.

Minimum Requirements Checklist

AutoPoint’s MultiPoint platform uses cloud-based services to provide data to AutoPoint clients. The system therefore relies on the customer infrastructure and internet connection for good performance results. Sub-standard internet connections or network traffic issues can cause slowness and disconnect issues for one or all connected clients. To ensure acceptable client performance, you need to meet the following minimum baselines.

Client Specifications

Operating Systems Supported

MS Windows 7, 8, 10

Internet Browsers Supported

MultiPoint2 can be operated from Internet Explorer (version 10 or higher) or Chrome; however, Chrome is strongly recommended. Up to date versions of each browser are recommended. For WelcomePoint customers: WelcomePoint can be operated from Internet Explorer, Chrome, and Safari browsers.


.NET Framework version 4.0 or greater (client profile and extended)


Processor: Intel i3 3.0 GHz, equivalent, or higher.

Memory: 2 GB or higher

Hard Drive: 2 GB of free space

Resolution: 1024 X 768 or higher

Network Card: 100 Mbps or 801.11n wireless

For WelcomePoint customers: WelcomePoint is designed as a mobile-optimized, web application and while it can be operated fine from a PC, it is intended to be used with a tablet device (not a smartphone). As a web-based application, WelcomePoint can be operated from the browser of any mobile tablet device, including iPad/iPad Mini, Windows Surface, and various Android-based tablets.


The following ports and URLs must also be whitelisted on the dealership firewall. We have also found these exceptions need to be entered into your Anti-Virus software to ensure no performance impact occurs. (many Anti-Virus software will perform “deep packet” sniffing on the AutoPoint web-based communication that can slow down the performance):

https://*.autopoint.com/* /26
https://*.autoeforms.biz/* - .14


80 and 443


100 Mbps minimum network speed

1.5 Mbps or greater minimum internet speed. For dealerships with over 10 users, use the following formula: .12 x number of users = megabits per second of needed bandwidth. Less than 150 ms ping times from each client to our cloud servers. (app.autopoint.com)

Wireless Network

For WelcomePoint users: WIFI is a requirement at the same bandwidth and speed requirement stated above, with connectivity available in the entire service department area, including the entire perimeter of the outdoor service drive, which is where the application is primarily utilized.The WIFI network must be dedicated strictly to the use of WelcomePoint and must have at least medium connectivity strength in all areas of use to optimize performance and reliability of the application.

Please refer to in-house IT resources to validate the performance of your WIFI network; they will be your primary contact.

Should your dealership not have an in-house IT resource, AutoPoint has prepared instructions to validate connectivity strength and speed of the network:

For Android and iOS users:

The App ‘Network Analyzer Pro’ is an easy to use and sufficient network-testing app for performing speed and signal strength tests on your drive.  It does come with a $3.99 cost but a primary resource at your dealership could find it invaluable for other troubleshooting.

For Windows Tablet users:

The app called ‘Wifi Tool’ (also available for Android) is an easy to use and sufficient network-testing app for performing speed and signal strength tests on your drive. It does come with a $2.49 cost but a primary resource at your dealership could find it invaluable for other troubleshooting.


Logitech C260 or equivalent (used for training and consulting services)

Color Printer

  • PCL6 drivers – PS drivers can cause issues
  • Print Speed: 20 pages per minute
  • Resolution: 600 x 600 dpi
  • Print capabilities: Full Duplex

Approved Printers

  • Aficio SP C242DN
  • Aficio SP C320DN
  • Aficio SP C430DN
  • Aficio SP C431DN
  • Aficio SP C431DN-HS
  • Aficio SP C830DN
  • Aficio SP C831DN
  • HP LaserJet Pro 400 color Printer M451dn or dw
  • HP Color LaserJet Enterprise (any with “dn” in the model)
  • HP Color LaserJet CP6015dn
  • HP Color LaserJet CP6015x
  • Lexmark CS310dn
  • Lexmark CS410dn
  • Lexmark C540dw
  • Lexmark C543dn
  • Lexmark C544dn
  • Lexmark C546dtn
  • Lexmark C925 (all)
  • Lexmark C748de and dte
  • Lexmark CS510de and dte
  • Brother MFC-9560CDW
  • OKI c711dn
  • Xerox Phaser 6600/DN
  • Xerox Phaser 6280/DN
  • Kyocera FS-C5250dn
  • Kyocera FS-C5400dn
  • Kyocera FS-C5350dn
  • Ricoh C252dn

AutoPoint Photos:

  • Requires IOS 6.0 +
  • Compatible with iPhone, iPad, and iPod touch
  • *app is optimized for iPhone 5

  • Email/SPF:

    AutoPoint sends emails on behalf of your Service Advisors. Please add our mail servers IP to your individual domain SPF record:


    How do I add my new SA to MultiPoint?
    1. In MultiPoint, open ‘Tools’
    2. Select ‘Admin Options’
    3. Select ‘Users’
    4. Select ‘Add’
    5. Follow prompts to complete the process
    How do I add my new Tech to MultiPoint?
    1. In MultiPoint, open ‘Tools’
    2. Select ‘Admin Options’
    3. Select ‘Users’
    4. Select ‘Add’
    5. Follow prompts to complete the process
    How do I change the passwords for my MultiPoint users?
    1. In MultiPoint, open ‘Tools’
    2. Select ‘Admin Options’
    3. Select ‘Users’
    4. Select ‘Edit’
    5. Follow prompts to complete the process
    Can I get the bundle report subscriptions changed to different days?

    Yes, contact Customer Support to set it up.

    How do I run shop reports from within MultiPoint?
    1. In MultiPoint, click the ‘Shop Reports’ button in the toolbar.
    2. On the Reports homepage, click on the Tabs on the left column
    3. Use drill down menu to find the info you are looking for.
    How do I add menu pricing in MultiPoint?

    This is a multi-step process.

    Step one:

    1. In MultiPoint, open ‘Tools’
    2. Select ‘Packages’
    3. Select ‘Shop’ button on lower right
    4. Select ‘Edit DMS Op-code’ table
    5. When in the Op-Code table, click on the task to hilight it
    6. Click Edit, located at the top of box
    7. ‘Add’ or ‘Edit’ the price
    8. Move on to the next step
    9. Only click the OK button when all editing is complete. (OK closes the Op-Code table)

    Step two:

    1. In MultiPoint, open ‘Tools’
    2. Select ‘Shop Admin’
    3. Select ‘Packages’
    4. Select the inspection package you want to edit
    5. Select ‘Edit’
    6. Select the task you want to edit
    7. Select ‘Observation / Recommendation’ tab at the top on the right
    8. Select the recommendation you want to edit
    9. Select ‘Edit’
    10. Select ‘DMS OpCode’ drop-down
    11. Select the appropriate OpCode / Price
    12. Click ‘OK’
    13. Repeat process as many times as needed.
    The MultiPoint icon disappeared from my computer.

    Commonly when this occurs it is because when an MultiPoint upgrade prompt appeared the user did not accept it. This will un-install MultiPoint from that computer. Contact Customer Support and they can remotely install it (with your help).

    Can I run MultiPoint in multiple instances on one computer?

    Yes, as long as your computer surpasses the minimum specs. Contact Customer Support to assist you in setting this up on your computer.

    One of my ROs disappeared from my active list.

    Check the ‘Inactive ROs’ list to see if it was closed or inadvertently ‘checked’ as closed.

    Note – checking the box in the far left column will drop it from your list, but not everyone else’s list in the service department.

    The Pop up screen for an RO# disappeared.

    If the ‘Pop-up’ was set by the employee Tools > User Preferences > Notification > Enable Pop-up It has a variable setting for how long the pop-up appears.

    Request A Demo

    Corporate Office
    10808 S River Front Pkwy Suite 500
    South Jordan, UT 84095
    Marketing Service Titling
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