AutoPoint’s MultiPoint platform uses cloud-based services to provide data to AutoPoint clients. The system therefore relies on the customer infrastructure and internet connection for good performance results. Sub-standard internet connections or network traffic issues can cause slowness and disconnect issues for one or all connected clients. To ensure acceptable client performance, you need to meet the following minimum baselines.

Client Specifications

Operating Systems Supported

MS Windows 7, 8, 10

Internet Browsers Supported

MultiPoint2 can be operated from Internet Explorer (version 10 or higher) or Chrome; however, Chrome is strongly recommended. Up to date versions of each browser are recommended. For WelcomePoint customers: WelcomePoint can be operated from Internet Explorer, Chrome, and Safari browsers.

MISC. REQUIRED SOFTWARE:

.NET Framework version 4.0 or greater (client profile and extended)

Hardware

Processor: Intel i3 3.0 GHz, equivalent, or higher.

Memory: 2 GB or higher

Hard Drive: 2 GB of free space

Resolution: 1024 X 768 or higher

Network Card: 100 Mbps or 801.11n wireless

For WelcomePoint customers: WelcomePoint is designed as a mobile-optimized, web application and while it can be operated fine from a PC, it is intended to be used with a tablet device (not a smartphone). As a web-based application, WelcomePoint can be operated from the browser of any mobile tablet device, including iPad/iPad Mini, Windows Surface, and various Android-based tablets.

Websites

The following ports and URLs must also be whitelisted on the dealership firewall. We have also found these exceptions need to be entered into your Anti-Virus software to ensure no performance impact occurs. (many Anti-Virus software will perform “deep packet” sniffing on the AutoPoint web-based communication that can slow down the performance):

Ports:

80 and 443

INTERNAL NETWORK:

100 Mbps minimum network speed

1.5 Mbps or greater minimum internet speed. For dealerships with over 10 users, use the following formula: .12 x number of users = megabits per second of needed bandwidth. Less than 150 ms ping times from each client to our cloud servers. (app.autopoint.com)

Wireless Network

For WelcomePoint users: WIFI is a requirement at the same bandwidth and speed requirement stated above, with connectivity available in the entire service department area, including the entire perimeter of the outdoor service drive, which is where the application is primarily utilized.The WIFI network must be dedicated strictly to the use of WelcomePoint and must have at least medium connectivity strength in all areas of use to optimize performance and reliability of the application.

Please refer to in-house IT resources to validate the performance of your WIFI network; they will be your primary contact.

Should your dealership not have an in-house IT resource, AutoPoint has prepared instructions to validate connectivity strength and speed of the network:

For Android and iOS users:

The App ‘Network Analyzer Pro’ is an easy to use and sufficient network-testing app for performing speed and signal strength tests on your drive.  It does come with a $3.99 cost but a primary resource at your dealership could find it invaluable for other troubleshooting.

For Windows Tablet users:

The app called ‘Wifi Tool’ (also available for Android) is an easy to use and sufficient network-testing app for performing speed and signal strength tests on your drive. It does come with a $2.49 cost but a primary resource at your dealership could find it invaluable for other troubleshooting.

Webcam

Logitech C260 or equivalent (used for training and consulting services)

Color Printer

• PCL6 drivers – PS drivers can cause issues
• Print Speed: 20 pages per minute
• Resolution: 600 x 600 dpi
• Print capabilities: Full Duplex

AutoPoint Photos:

Requires IOS 6.0 +

Compatible with iPhone, iPad, and iPod touch

*app is optimized for iPhone 5

Email/SPF:

AutoPoint sends emails on behalf of your Service Advisors. Please add our mail servers IP to your individual domain SPF record: 66.129.126.137