DMEautomotive Selected as Preferred Service Reminder Vendor for Kia Dealers’ Marketing Efforts
Daytona Beach, Fla. – DMEautomotive, a JMsolutions and DME Holdings LLC company, and multi-channel automotive marketing provider, today announced that Kia Motors America has selected it as a preferred vendor for dealership service reminders. This allows up to 650 Kia dealers in the United States to augment their service and parts retention programs with DMEautomotive’s SMX™ service retention and reactivation marketing solutions.
The marketing tools include reminder mailings, e-mails, and phone calls to customers about various services, such as minor and major tune-ups, tire replacements and brake service. These communications help build ongoing relationships between dealers and their customers beyond the initial sale. DMEautomotive’s services also target former customers, encouraging account reactivation.
DMEautomotive’s unique products and services include:
- A feature that eliminates duplication in dealer databases and filters out unprofitable prospects. Dealers only pay for those customers contacted.
- Multi-channel contact methodology allowing dealers to increase their response rate.
- Online statistic tracking for dealer reminder campaigns 24-hours-a-day, seven-days-a-week using proprietary technology.
- Consultants who contact the dealer monthly to review program success and identify areas of opportunity to increase sales and profitability.
“DMEautomotive is pleased to have been selected as a preferred service reminder provider for Parts and Service Co-op support by Kia Motors America,” said Mike Walther, president, DMEautomotive. “This endorsement signifies Kia’s belief that our organization, products and services meet their high standards for quality and excellence. With our national sales force and outstanding service retention programs, DMEautomotive is confident it can help Kia Motors achieve its corporate goals while providing superior customer service to all Kia dealers,” he continued.
SMX Marketing Solutions
The SMX suite of Marketing Solutions by DMEautomotive’s is one component of a three-suite family of automotive solutions offered by JMsolutions, a leader in integrated, Web-based technology products and services. SMX fortifies the relationship between dealers and their customers with timely, automated communications throughout the customer-dealer relationship lifecycle.
Kia joins other top brands, such as Toyota and Mitsubishi, on DMEautomotive’s client list. Annually, DMEautomotive touches over 8,000 U.S. auto dealerships by providing a variety of services to key departments. Each month, DMEautomotive produces more than 20 million pieces of mail, delivers 5 million e-mails, and handles in excess of 1.5 million telephone calls.
About DMEautomotive
A JMsolutions and DME Holdings LLC company, DMEautomotive (www.dmeautomotive.com) provides multi-channel, variable communications for automobile dealers nationwide. Its robust product and service offering includes: on-demand marketing campaigns, sales renewal and reactivation programs, service retention and reactivation programs, and data analytics. Headquartered in Daytona Beach, Fla., DMEautomotive also has major operations in Tampa, Fla. and Jacksonville, Fla.
About JMsolutions
A JM Family Enterprises, Inc. (www.jmfamily.com) company, JMsolutions (www.jmfe-jmsolutions.com) develops and markets innovative, integrated software systems that help automotive dealers improve operational efficiencies throughout the entire sales and marketing process while maximizing sales. JMsolutions offers its AAX™ inventory management suite; CMX™ customer management suite which includes DealerUpsä customer relationship management, ProCalä desking, ProFiä finance and insurance menu; and SMX™ sales and service marketing suite by DMEautomotive. It also provides dealers with related training and consulting services. JMsolutions serves over 2,500 dealership clients nationwide, including the nation’s top six dealer groups. Headquartered in Deerfield Beach, Fla., JMsolutions has major operations in Dallas, Texas.
JM Family Enterprises, Inc. (JM Family) (
www.jmfamily.com) is a $12.2 billion diversified automotive company ranked by
Forbes as the 22
nd-largest privately held company in the U.S. It is currently ranked No. 23 by FORTUNE® as one of the 100 Best Companies to Work For, its 10
th consecutive year on the list. Primary subsidiaries and divisions include: Southeast Toyota Distributors, LLC, World Omni Financial Corp., JM&A Group, JM Service Center LLC, JM Lexus and JMsolutions. Headquartered in Deerfield Beach, Fla., JM Family has major operations in Jacksonville and Margate, Fla.; Commerce and Alpharetta, Ga.; Mobile, Ala.; and St. Louis, Mo.