DMEautomotive's Declined Service Reminder Gets an Upgrade.
February 26, 2010
A customer comes in to get service done, let's say it is to fix an oil leak. While your mechanics are working on the vehicle, they give the car a quick once over and notice that your client is in need of new brakes, and soon. You already know this is an important issue, so you call your client up to let them know about their impending problem.
Unfortunately, your client doesn't have the funds currently available to pay for the oil leak and new brakes - so they decline the service. At this point, you realize this client's future work is not lost. Regardless of when it is done, eventually he or she will need to have new brakes put on the vehicle. So, you do what every smart dealer does - you enter that client into a Declined Service Reminder program.
DMEautomotive's Declined Service Reminder program sends out a timely reminder so that your client doesn't forget about the service needed, and most importantly, brings those clients back into your service center to have the work done.
Originally, this program came with a postcard that would be sent out a few weeks after they came in for service. Now, this program also has the option of a live call. This phone call can be made anywhere between 1 and 3 weeks from the original service to remind that customer of the work they need to be done. Through the Live Call, clients will be reminded of the service and can also set up an appointment through that same phone call. You now have the option of choosing between a postcard, live call or both!
This program saves you the time and energy of following up with every client that walks through your service center and it will also generate revenue in the future. It is a small, cost effective program that will produce customer loyalty and a great ROI.
For more information, please contact your sales representative or contact DMEautomotive:
Phone: 1.866.714.9449
Email: info@dmeautomotive.com
