In 2007, DME Holdings LLC joined forces with JMsolutions, a JM Family Enterprises, Inc., company to create DMEautomotive LLC.
Aligning the automotive division of DME with the JMsolutions suite of innovative technology products and services combines intuitive sales and service marketing programs, robust inventory, and customer management tools never before offered under one umbrella.
The result? The three-suite family of SMX™ sales and service marketing solutions by DMEautomotive, the AAX™ inventory management, and CMX™ customer management suites by JMsolutions. Together the three suites take dealers from purchase, to service, torepurchase with seamless, integrated communication and ease.
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At DMEautomotive, our focus is on the combination of multiple channels for the most effective, personalized relationship marketing available. By using a multi-channel, blended communication approach, you reach the right customer, at the right time, through the right medium—and it’s done consistently.
While all of these channels are very powerful on their own, combined they are infinitely more effective used as part of an integrated relationship marketing campaign.
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 Four-Color Variable Print
A breakthrough in direct-mail relationship marketing, four-color variable print allows us to customize each mail piece to every customer based on our customers’ business rules and the information they have in their databases.
- Stunning, effective print pieces
- Ability to swap out images, text, headlines and color schemes “on the fly”
- Data-driven segmentation
 Broadcast E-mail
E-mail is a powerful marketing tool and the instant communication medium of choice; however, as with any mass medium, the opportunity for abuse exists. DMEautomotive is certified as a bonded e-mail deliverer. Our “whitelist” status with every major e-mail/ISP enables nearly flawless delivery performance with each broadcast.
- Customizable templates
- Instant, relevant messaging
- Guaranteed CAN-SPAM compliance
- On-demand analytic data per broadcast
 Full-Service Telephony
We offer full-service telephony coverage through our on-site Customer Interaction Center. Our trained professionals communicate effectively with your prospects and customers, gathering market intelligence to increase customer satisfaction and loyalty, while increasing closing ratios and gross profit as well.
- Live inbound/outbound call coverage
- Voice broadcasts
- Interactive voice response calls
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 Interactive Voice Messaging
Your customers will receive messages specific to an event. These messages can be customized and recorded by your dealership and will be delivered automatically. Usually they are recorded by the “voice of authority” in the dealership, and can be used as a component in your marketing programs
 Personalized URLs and Web
Personalized Web pages using your customer’s name can be created to enable interactive service-related communications between you and your customers. And, with our Sales Web Personalized URLs, you can identify those prospects who are shopping on their personal Web pages and target them with a host of interactive marketing communications
 Video Production & Studio
With the increasing role video plays in relationship marketing in mind, we helped pioneer the use of Web-based video marketing content to our customers.
- In-house video production facility
- 20’ x 14’ greenscreen”
- Hi-definition video
- 3-D animation and visual effects
- Production and post-production services
With widespread broadband connection to the Internet, on-line video presentations have become viable, valuable tools for one-on-one marketing messages. Websites and e-mails can take advantage of a wide variety of powerful video content: from interviews, to product demonstrations, to hosted information and navigation. At DMEautomotive, we never lose sight of the importance of your existing customer base and what it means to your bottom line. We are relentless in our efforts to keep your customers just that—customers.
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